This is the part of the portfolio for the problems that start with “uhh, it was working yesterday.” I work across endpoints, Microsoft 365, infrastructure, automation, networking, and hands-on troubleshooting.
Managed IT support + infrastructure projects + a home lab that keeps giving me new things to troubleshoot and learn from.
Hands-on deployment work involving network camera discovery, static IP addressing, subnetting, firmware workflows, provisioning data, batch validation, and troubleshooting devices that refuse to cooperate.
Supporting user access, Entra ID, SharePoint, OneDrive, MFA, storage, device sign-in, and the everyday situations where “my password works in the browser” somehow becomes a three-layer identity problem.
A Microsoft 365-based support workflow connecting Forms, SharePoint, Planner, Teams, and Power Automate to centralize internal requests and make follow-up easier.
A Python workflow for downloading, searching, organizing, backing up, and cleaning up high-volume call recordings used in legal production.
An Ubuntu-based home server for media services, SMB storage, service hosting, networking experiments, storage, and remote administration. It is also a reliable source of practical troubleshooting experience.
Remote and onsite support across Windows, macOS, hardware, peripherals, authentication, networking, software deployment, conferencing, documentation, and end-user workflows.